top of page

Hearing Aids & Smartphones

How Technology is Improving Hearing Health

You no longer have to be intimidated by using hearing aids. Technology has allowed us to now improve your experience by using an app on your smartphone. Not all apps have the same features but choose what will benefit you the most, here’s what we

recommend looking for:

  • Ability to adjust your hearing aid

  • Create personalized hearing profiles

  • Check the status of your hearing aid

  • Find your lost hearing aid

  • Ability to communicate with your hearing care professional

  • Improves symptoms of Tinnitus

Depending on the app, you can adjust the settings to fit your needs. A great example is Thrive Control App, it pairs with Starkey hearing aids and is available for iPhone or Android users. It offers hearing correct for each ear, adapts to different types of environments, and amplifies quiet sounds. Other features include sending an emergency text if you have fallen and mask mode to use when you are speaking with mask wearers.

Technology is not always foolproof though, and you can run into some issues.

When connectivity issues occur, it is almost always due to the phone, not the hearing aids. There are so many phones and so many phone settings that we are not equipped to understand. We are able to deal with your hearing aids; however, phone issues are not our area of expertise. The hearing aid companies have a department that deals with phone connectivity issues for consumers. We are listing the tech line phone numbers below so that their experts can walk you through fixing your specific situation.

How to troubleshoot your hearing aid connection:

The first thing to try is restarting both your hearing aids and your phone. If this doesn’t work, try unpairing and repairing the hearing aids to the phone. You may need to do this if you have recently updated the firmware or software on your phone.

If this doesn’t work, please call the tech support line at:

Starkey: 1-800-721-3573 or 1-800-537-5300 ext 2067.

Oticon: 855-400-9766

ReSound: (888) 735-4327

Phonak: 1-800-679-4871

Widex: (844) 497-8844


bottom of page